Rocketeams Policies

The policies below cover how Rocketeams delivers services, handles refunds, and protects the privacy of our clients and candidates.

Service & Delivery Policy

• Rocketeams provides pre-vetted, Silicon Valley-calibre engineering talent to clients worldwide.
• Services begin once the client signs the service agreement and completes the onboarding deposit (adjustable in the first invoice).
• Delivery model includes part-time or full-time engineers, SDRs, designers, EAs, or tech teams, depending on the agreed scope.
• Rocketeams will present suitable candidates within the agreed timeline (typically 3–5 business days).
• Client may request interviews with proposed candidates before onboarding.
• Work begins immediately after engineer assignment and kickoff.
• Regular reporting, standups, communication channels, and project management tools are provided at no additional cost.
• Replacement guarantee: If a client is unsatisfied with a resource, Rocketeams will provide a replacement at no extra charge.
• Work delivery schedules are based on weekly hours and mutually agreed milestones.

Refund & Return Policy

• Rocketeams operates on a risk-free guarantee: Clients only pay if they are satisfied with the work delivered.
• The onboarding deposit is fully adjustable against the first invoice.
• In case of dissatisfaction within the trial period, the client may request cancellation and a refund of unused hours.
• Completed and approved work is non-refundable.
• Refunds apply only to unused or unbilled hours.
• Any disputes or refund requests must be submitted within 7 days of invoice issuance.
• Refunds (when applicable) will be processed to the original payment method within 7–10 business days.

Privacy Policy

• Rocketeams is committed to protecting the privacy and confidentiality of all client and candidate data.
• We collect only the essential personal and business information required to deliver our services.
• Information may include: name, email, and contact details; business information; job descriptions and project requirements; candidate resumes or profiles.
• Rocketeams does not sell, share, or distribute client or candidate data to third parties except as required to deliver services (e.g., sharing profiles to the client).
• All data is stored securely using industry-standard encryption and access control.
• Clients may request deletion of their data at any time.
• All communications, documents, and shared assets remain confidential under our standard or NDA agreements.
• Payment information is processed securely through PCI-compliant third-party providers (e.g., Stripe). Rocketeams does not store credit card details.