Rocketeams Policies

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Service & Delivery Policy

Rocketeams provides pre-vetted, Silicon Valley–calibre engineering talent to clients worldwide.
Services begin once the client signs the service agreement and completes the onboarding deposit (adjustable in the first invoice).
Delivery model includes part-time or full-time engineers, SDRs, designers, EAs, or tech teams, depending on the agreed scope.
Rocketeams will present suitable candidates within the agreed timeline (typically 3–5 business days).
Client may request interviews with proposed candidates before onboarding.
Work begins immediately after engineer assignment and kickoff.
Regular reporting, standups, communication channels, and project management tools are provided at no additional cost.
Replacement guarantee: If a client is unsatisfied with a resource, Rocketeams will provide a replacement at no extra charge.
Work delivery schedules are based on weekly hours and mutually agreed milestones.

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Rocketeams operates on a risk-free guarantee: Clients only pay if they are satisfied with the work delivered.
The onboarding deposit is fully adjustable against the first invoice.
In case of dissatisfaction within the trial period, the client may request cancellation and a refund of unused hours.
Completed and approved work is non-refundable.
Refunds apply only to unused or unbilled hours.
Any disputes or refund requests must be submitted within 7 days of invoice issuance.
Refunds (when applicable) will be processed to the original payment method within 7–10 business days.

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Rocketeams is committed to protecting the privacy and confidentiality of all client and candidate data.
We collect only the essential personal and business information required to deliver our services.
Information may include: name, email, and contact details; business information; job descriptions and project requirements; candidate resumes or profiles.
Rocketeams does not sell, share, or distribute client or candidate data to third parties except as required to deliver services (e.g., sharing profiles to the client).
All data is stored securely using industry-standard encryption and access control.
Clients may request deletion of their data at any time.
All communications, documents, and shared assets remain confidential under our standard or NDA agreements.
Payment information is processed securely through PCI-compliant third-party providers (e.g., Stripe). Rocketeams does not store credit card details.